Support

Software Support
Tributary Systems provides 24 x 365 software support worldwide for all Storage Director and ViTAL customers.

Hardware Support
On site hardware support options worldwide ranging from 24 x 365 with 4 hour response time, 9 – 5 with next business day response are available. On site service providers will vary based on hardware manufacturer and location of customer.

Tributary Systems supports customers worldwide from the Fortune Global 1000 to small and medium business (SMB) enterprises. Tributary’s storage backup virtualization solutions are presently running in production data centers in multiple Fortune 10 corporations.

NonStop and Tandem Support

HP NonStop Customers:
To obtain support for all HP NonStop products, please contact your HP Global Customer Support Center so a case may be opened and tracked. Tributary will need a valid HP case number opened so we may reference it on the call.

Tributary Customers:
Please contact Tributary at 817-354-8009 Monday to Friday 8:00am to 5:00pm (CST). On Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day. If this is an emergency, please contact the on-call support analyst on the cell phone number furnished to you via email.



 

For Technical Support

Email: support@tributary.com
Telephone: 817.239.5354

Response Time

Tributary's support policy is that customers calling for support will speak directly with a Tributary engineer during work hours or an engineer will respond within 30 minutes of an after hours call.

GoTo Meeting

Cick here when instructed to by your support representative and enter your meeting key.